Since I had finished vouching most of the sales invoices, it was then time to vouch the delivery orders (DOs) and shipping documents or Bill of Ladings (BOLs) stored at another floor. Vouching DOs required me to exercise professional judgement when comparing it with the Purchase Orders (POs)/sales invoices/packing list. For example, from what I learned at IPDecor is that the DOs of local deliveries should not be received too late from when the order was made but it is normal for overseas shipments took a longer time. Additionally, I had to check each sample's packing list whether the amount of goods received tallies with the amount actually ordered. If they do not, I would have to ask and document the client's reasoning. Usually, their reasoning would be that they got free samples hence no sense of fraud is evident. This gave me a chance to further practice my communication and people skills.
Wednesday
Clarins' Office Lobby
Amazing view of KL from the finance department
Since the finance team of my current client were all on CNY leave, I went to help out the Clarins (CLAS) team at Berjaya Times Square. There I (unexpectedly) met Keet Mann, a friend of mine from Taylor's and we helped vouch after year end sales invoices for half a day. The vouching was necessary for substantive testing because some of Clarins' debtors have not replied their confirmation letters yet. It was time consuming and confusing because from my previous experience, clients would not yet have filed their after year end documents hence my vouching work would be affected in terms of efficiency. To complete the task as efficient as possible, an Associate and I worked together in a systematic manner where I would find all the invoices based on the sample selected and the Associate would then document them. From this we managed to get most of the work done in time.
Thursday - Friday
Chinese New Year holidays.
Monday - Thursday
The third and final week at Taisho consisted of mostly finishing up all the work and I was in charge of the external files. I would have to make sure everything required in the external file had been printed, numbered and arranged correctly. This was where I could apply my organizing and multitasking skills. It was great that Selene would trust me with something important as it shows that she believes I can complete things independently and correctly.
View from the top of Skypark
Since my previous engagement was completed a day early, I was borrowed for yet another CLAS job in Shah Alam. My supervisor for the day was Joan and she had briefed me before the client had arrived that they were not very cooperative (hence why I kept the client's name a secret) so I needed to be more assertive and firm in my approach. It was definitely a change in my usual work culture which I had tested out when asking the client for supportive documents. The client gave various excuses as to why she could not give me the documents thus I was unsure of what to do because if I pushed her too much she could get unhappy with not just me but also PwC's standards. I solved this by letting Joan know about the situation where she ended up getting into a slight argument but in the end managed to get the documents needed. I took this experience as a learning opportunity on how to handle difficult clients in the future.
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